Support
Contact Support
Help with signing in, your data room or your account. Most sign-in problems have a quick answer below.
Signing in
Trouble Signing In?
- Which address to use
- Use the link in your invitation email. Each deal room has its own address, such as yourdeal.diligenshub.com. Organization administrators sign in at app.diligenshub.com.Go to Sign-In
- Forgot your password
- Choose "Forgot password?" on the sign-in screen. We email you a reset link that works for one hour.
- Lost your authenticator app
- Enter one of the backup codes you saved when you set up two-step sign-in. Each code works once. No codes left? Email support.
- Invitation expired
- Invitations last 30 days. Ask the person who invited you to send a new one.
- No email from us
- Check your spam or junk folder. Then check with the person who invited you that they used the right address.
- Access ended
- A deal room's administrators decide who can enter and for how long. Ask them to restore or extend your access.
- Single sign-on
- Enter your work email. If your organization uses single sign-on, we take you to its sign-in page.
Contact
Other Ways to Reach Us
- Help with DiligensHub
- Signing in, access, uploads, downloads and anything else in the app.support@diligenshub.com
- Access to a room
- Ask the person who invited you, or the contacts named in the room. They control who sees what.
- Security
- Report a vulnerability or a security concern.security@diligenshub.com
- Privacy
- Requests about your personal information.privacy@diligenshub.com
- Sales
- Pricing, a walkthrough, or a new deal.Request Information
What to Include
A few details let us answer in one reply.
- The web address of your deal room
- The email address you sign in with
- What you were doing, and what happened instead
- The exact wording of any error, or a screenshot
Never send us your password, backup codes or sign-in codes. We will never ask for them.
Is Something Down?
Our status page shows outages and planned maintenance as they happen.